Refund Policy

Please see our Return Policy for requirements that may apply prior to a refund.

Duties, taxes, and shipping are non-refundable. Refunds are calculated after deducting any duties, taxes, or shipping paid, followed by deducting the cancellation or restocking fee, if applicable.

Once LOZURI accepts and receives your return, you have the option to:

  1. Exchange for different size: When available, you can exchange your product for a different size free of charge. See our "EXCHANGING A PRODUCT" section on our Return Policy.
  2. Receive store credit: LOZURI will pay for the return and restocking fee while you receive 100% of your refund in the form of a LOZURI Gift Card
  3. Refund original payment: 5% return and restocking fee will be deducted from refund

If the return results in the net order value dropping below $750, LOZURI will retain the $39 shipping fee. Refunds can take up to 7 days to show in your account, depending on your payment provider.

Your refund may be affected if your returned item is received damaged, with tags missing, or with original designer packaging missing. A member of client services will be in touch to work with you should any issues arise.

Duties, taxes, and shipping are non-refundable. Refunds are calculated after deducting any duties, taxes, or shipping paid, followed by deducting the cancellation or restocking fee, if applicable.

LOZURI product prices may change daily with the market. If a product price drops within 7 days of placing your order, clients may reach out to LOZURI client services to request a refund for the difference. LOZURI reserves the right to honor a refund for the difference to a maximum of one time per order.