If you believe refunds should be as seamless as shopping itself, you’ll love this.
Until now, getting your money back meant waiting—Lozuri (like every retailer) first needs to receive your item, re-inspect it, and process the refund before it reaches your account. Starting today, we're changing that equation.
We’re proud to introduce instant refunds, powered by our new partner, Reshop.†
Now, the moment you submit your return, your refund is processed right away—before you’ve even shipped your item(s) back to us. Less time waiting, even more seamless shopping.
Welcome to your new shopping era.
How Does It Work, You Ask?
When you start a return from our Return Policy page, you'll see a new option to get your refund NOW, powered by Reshop. If this is your choice, the next step is deciding how quickly you want your money back:
- Instantly, on your virtual Reshop Card (a virtual prepaid debit card, you can use online or in stores wherever contactless Visa debit cards are accepted).
- In minutes, directly on your personal debit card.
- Within one business day, deposited into your bank account.
You'll then complete your Reshop account setup and receive your refund directly from them. Your money, your time, your way.
What About My Return?
Nothing changes in terms of your return—you have 5 days from the moment your return label is issued to ship your item(s) back to us and avoid any extra charges.
Reshop will make it easy, providing you with all the shipping details via email and return-related reminders along the way.
Luxury is in the details, and that includes how quickly you get your money back. Effortless shopping, effortless refunds—now in real time, with Reshop.
As always, thank you for sharing your time with us.
Stay tuned for the next episode.
† ReShop is only available to US Customers at this time. Availability is subject to change.
With love (and reverence for your time),
LOZURI