Balenciaga

We invite you to utilize our generic sizing chart, but for best results, please reference the designer site for fitment information.

If you're unsure of size, please reach out to our client services team and we'll help you find the perfect fit!

On average, shipping takes approximately 4-7 business days starting on date of order to delivery. However, some shipments may take 5-10 business days.

We ship to all locations except Europe via DHL Express, the global leader in international shipping.

Signatures are required for all deliveries so we do not ship to PO, APO, or FPO at this time. You must use a physical address and be available to sign for the package.

Shipping is included for all orders over $750 USD. All other orders will incur a $39 USD flat-rate fee.

You will not be required to make any additional payments to the courier upon delivery.

We accept returns and exchanges within 7 days, starting on the day your order was delivered. Please be sure to inspect your item and do not remove the security band as it is needed for a return.

Because the majority of our inventory is unique or one-of-a-kind, we may not be able to accept exchanges.

Please see our full Return Policy for more details and complete return instructions.

Your satisfaction and trust are at the heart of everything we do. We want you to shop with confidence, knowing that our commitment to a smooth, transparent return and refund process has earned us nearly a perfect 5-star rating. If anything falls short of your expectations, we’re here to help make it right.

Refunds are only issued after a cancellation or return. Returns must meet eligibility requirements.

US Residents: We offer instant refunds with our partner ReShop. Learn more at: https://www.reshop.com/how-it-works

US and All other residents: LOZURI offers standard refunds which are usually processed within 2-3 business days after request and approval. Refunds will be issued after satisfactory review of your return (new and unworn condition, includes all packaging and tags, original security tag in place).

For complete details, please review our Return and Refund Policy.

Orders may be cancelled within 24 hours of placing it without a fee. Orders cancelled after this period will incur a $25 fee unless the order shipped. If the order shipped, you must submit a return request.

Please note that while we cannot guarantee cancellation, we will try our best. Please contact client services as time is of the essence.

Please review our refund policy.

We guarantee authenticity of all items sold at LOZURI.

All items are delivered to you with original brand tags and packaging (when available).

If you are in doubt, or for peace of mind, please feel free to bring your product to a local merchant for an additional authenticity check.