FAQs

We ship everywhere in the U.S. via DHL Express, the global leader in international shipping. Signatures are required for all deliveries so we do not ship to PO Boxes, Army Post Offices (APO), or Fleet Post Offices (FPO) at this time.

Your order is shipped from our fulfillment center in Spain. We have a dedicated team that is trained to do a thorough quality check before preparing your order for delivery.

You can expect to receive your order in about 5 - 10 business days via DHL Express. Because orders ship internationally, many factors impact your final delivery date. Customs processing, weather, courier, and other delays all play a role.

Shipping is included free for all orders.

LOZURI covers duty fees for any product over $800.

You can cancel an order within 12 hours of placing it.

Duties are already included in our prices. Sales tax varies by state and is calculated based on ZIP code and added at checkout.

Credit cards are charged upon checkout. We also offer Paypal, and buy now, pay later solutions from Shopify.

We accept all major credit cards. We also offer Paypal, and buy now, pay later solutions from Shopify.

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We accept returns and exchanges within 14 days, starting from the day your order was delivered. Because the majority of our inventory is unique or one-of-a-kind, we may not be able to accept exchanges.

Please see our full Return Policy for more details and complete return instructions.

Once your return has been accepted, your refund will be processed to your original payment method, excluding shipping costs and customs duties. Refunds can take up to 14 days to show in your account, depending on your payment provider.

Please see our full Refund Policy.

If you decide to return an item, please review our returns policy and submit your request at the bottom of the page.

If the item you return does not meet our requirements, one of our customer service representatives will reach out to you to find a resolution on a case-by-case basis.

We guarantee authenticity of all items sold on Lozuri.com. All products are delivered to you with original brand tags and packaging as well as come with the full warranty from the designer.

If you are in doubt, or for peace of mind, please feel free to bring your product to a local merchant for an additional authenticity check.

Our site is continuously being updated with new items as we discover them. New arrivals are shown first by default.

In the rare event that you receive an item that is damaged or defective, please contact Client Services as soon as possible so that they can resolve the issue. You may be asked to share photos or videos.

Use our global sizing chart found on every product page for reference. Keep in mind that international sizes are different and fit can vary between designers.

If in doubt, please reach out to us and we'll assist in choosing the correct size!

If you order the wrong size, items can always be returned within 14 days free of charge. If we have an alternative size in stock, we will attempt to make an exchange if requested.

If in doubt, please contact us first.