Frequently Asked Questions


We ship to the United States, Australia, Canada, Japan, Mexico, New Zealand, South Korea, and the United Kingdom via DHL Express, the global leader in international shipping. We plan on shipping to other countries soon. Signatures are required for all deliveries so we do not ship to PO Boxes, Army Post Offices (APO), or Fleet Post Offices (FPO) at this time.

Your order is shipped from our primary fulfillment center in Spain. We have a dedicated fulfillment team that is trained to do a thorough quality and authenticity check before preparing your order for delivery.

You can expect to receive your order in about 5 - 10 business days after placing your order via DHL Express.

Because orders ship internationally, many factors impact your final delivery date. Customs processing, weather, courier, and other delays all play a role.

Shipping is included for all orders over $750 USD. All other orders will incur a $39 flat-rate fee.

Customers are responsible for duties which are calculated at checkout.

You will not be required to make any additional payments to the courier upon delivery.

You can cancel an order within 12 hours of placing it. A $25 cancellation fee will apply to successful cancellations.

Please note that while we cannot guarantee cancellation, we will try our best. Please contact client services as time is of the essence.


Duties are collected at checkout for all customers on all applicable items, as required by law.

Sales tax varies by region, is calculated based on location, and is added at checkout.

Credit cards are charged upon checkout. We also offer Paypal, and buy now, pay later solutions.

We accept all major credit cards. We also offer Paypal, and buy now, pay later solutions from Shopify and Afterpay.

LOZURI offers amazing deals with savings up to 60% off designer prices. To be the first to know about sales or discounts, subscribe to our mailing list here.

In some cases, our system flags orders as potentially fraudulent which requires manual investigation.

When your order is flagged, we will reach out to you with all available options.


We accept returns and exchanges within 7 days, starting from the day your order was delivered. Because the majority of our inventory is unique or one-of-a-kind, we may not be able to accept exchanges.

Please see our full Return Policy for more details and complete return instructions.

Once your return has been accepted, your refund will be processed to your original payment method after a 5% restocking fee. Refunds can take up to 7 days to show in your account, depending on your payment provider.

You can avoid the restocking fee for opting to receive a store credit instead.

Please see our full Refund Policy.

Taxes, Duties, Shipping, and Shipping protection (if applicable) are non-refundable. If you decide to return an item, please review our returns policy and submit your request at the bottom of the page.

If the item you return does not meet our requirements, one of our customer service representatives will reach out to you to find a resolution on a case-by-case basis.

Cancellation fees are $25 when a customer requests order cancellation within the 12 hour window. Cancellation fees do not apply to orders that LOZURI cancels (eg: out of stock).

Restocking fees only apply to orders that request a refund to original payment method.

You can avoid restocking fees by opting for a Lozuri store credit in the form of a gift card.

We have introduced these fees so that LOZURI can continue to provide the most competitive pricing in the market without raising prices to accommodate cancellations and returns.

Additionally, we offer client services to assist you in picking the correct size to reduce the odds of a return.


We guarantee authenticity of all items sold on All products are delivered to you with original brand tags, packaging (when available), and the full warranty from the designer.

If you are in doubt, or for peace of mind, please feel free to bring your product to a local merchant for an additional authenticity check.

Our site is continuously being updated with new items as we discover them. New arrivals are shown first by default.

In the rare event that you receive an item that is damaged or defective, please contact Client Services as soon as possible so that they can resolve the issue. You may be asked to share photos or videos.

All LOZURI products are sourced from top boutiques across Europe.

LOZURI sources all products from luxury boutiques across Europe. LOZURI does not work directly with designers or brands.

Additionally, trademarks are owned by their respective brand owners. No brand owner endorses or sponsors listings on LOZURI, nor does any designer or brand owner have an association or affiliation with LOZURI.


When available, we strongly recommend using the TrueFit sizing widget found on the product page. This will allow you to be certain that a product will fit according to other items you may own.

Additionally, use our global sizing chart found on every product page for reference. Keep in mind that international sizes are different and fit can vary between designers. We suggest looking up sizes directly from the designer if you are unfamiliar with fitment.

If in doubt, please reach out to us and we'll assist in choosing the correct size!

If you order the wrong size, items can always be returned within 7 days free of charge for an exchange. If we have an alternative size in stock, we will attempt to make an exchange if requested.

If in doubt, please contact us first.

Shop Pay Installments

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.

Shop Pay Installments is only available to customers with a United States billing address and a United States mobile phone number. Customers with international billing addresses or phone numbers can't use Shop Pay Installments.

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

Yes, we offer Shop Pay Installments at our retail locations. Come visit us in store to learn more.

No. An application for Shop Pay Installments can only begin with a live checkout. Applying in store only takes a few steps and you’ll get a real-time decision in minutes.

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

No, there are no late fees if you miss a scheduled payment.

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

To request a refund, contact the store where you purchased your item. Using their return policy, the store will advise if a return is possible. If a return is possible, then the store will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.

For questions about installment payments on Shop Pay, visit