Terms & Conditions

INTRODUCTION

These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions.

This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.

In addition to the terms and conditions outlined here, you also agree to these additional policies and disclaimers:

AUTHENTICITY GUARANTEED

We are deeply committed to the authenticity of every item that passes through our hands. We understand that the confidence and trust of our customers hinge on the authenticity of the items we sell. To uphold these values, we implement a rigorous inspection process that every item must undergo before it is shipped to you. Our team of experts, equipped with extensive knowledge and tools, meticulously examines each item to ensure its authenticity.

Trusted Sourcing
We pride ourselves on our stringent sourcing process. Each of our items is sourced exclusively from trusted boutiques and reputable suppliers with whom we have established strong and reliable relationships. Our procurement team conducts thorough due diligence to verify the supply chains, ensuring that every item we offer comes from legitimate origins.

Thorough Inspection Process
In addition to our careful sourcing, each item undergoes a comprehensive inspection by our team of specialists. With a blend of traditional expertise and cutting-edge technology, they scrutinize every aspect of the item to affirm its authenticity. This dual-layered approach guarantees that our items are comprised solely of authentic products.

Third-Party Authentication
Recognizing the value of independent verification, we invite our customers to have their items authenticated by a third-party expert. We advise choosing an authenticator with a proven track record and recognized authority in the industry. This additional step underscores our commitment to transparency and customer peace of mind.

Procedure for Inauthentic Item Claims
On the extremely rare occasion that an item's authenticity is questioned, we have established a clear protocol for resolution:

Documentation: A formal letter of inauthenticity from the third-party authenticator is required, providing detailed evidence to support the authenticity claim. This formal letter must include the business or authenticator's contact information (place of business, phone number, website, etc)

Identifiable Information: This letter must include identifiable details of the item (such as its serial number) to confirm it matches the item we dispatched.

Security Band: The item must have its security band intact. This band is a critical component of our return policy on authenticity grounds. We will not accept any returns of any item once the security band has been removed.

Our unwavering dedication to authenticity extends beyond the products we sell. It is the foundation of the trust and confidence our customers place in us, and we are committed to honoring that trust in every aspect of our business.

PRODUCT PACKAGING

In our commitment to providing you with brand new, high-quality products, please note that all items are delivered in their original packaging with tags intact, ensuring their authenticity and pristine condition. However, due to the varied nature of our supply chain and storage practices, we are unable to guarantee the availability of the original manufacturer's box for every product. While we strive to accommodate packaging preferences, the presence or condition of the original box cannot be assured for every order. Please understand that the absence or condition of the original box is not deemed as damage to the product itself and does not constitute grounds for a refund or return based on damage.

PRICE ACCURACY

While we endeavor to ensure the accuracy of our pricing, errors may occasionally occur. If we discover a pricing error, we will make every effort to honor the incorrect price. However, we reserve the right to cancel any orders that were made based on erroneous pricing. In such cases, we will notify you of the cancellation and any applicable refund without penalty. We appreciate your understanding in these rare circumstances.

LOZURI PRESTIGE LOYALTY

  1. Eligibility: The Program is open to any United States resident who is at least eighteen (18) years old and provides valid and accurate personal information when enrolling. Membership in the Program is limited to one account per person, using a unique email address.
  2. Membership Conditions: Members must maintain an active Program membership to earn and redeem points. You may opt out of the Program at any time, forfeiting your unused and unexpired points. To cancel a Program membership, please call Customer Service.
  3. Expiration Dates: Credits have no monetary value. Credits expire after 90 days starting from date of credit issuance unless otherwise mentioned. Each credit issuance has its own expiration date.
  4. Eligible Products or Services: Reward credits cannot be earned for: any purchase made using a reward coupon; store credit or merchandise credit; charity donations; purchase of a gift card; or the value of any gifts-with-purchase; taxes, shipping, or duties. All other purchases will be qualifying purchases.
  5. Earning Rewards: Reward credits can be earned in a variety of ways (such as signing up for email subscription, entering your birthday, placing an order, leaving a review, etc.). Please review the earnings details on the LOZURI Prestige main page, which is subject to change at any time without notice, for complete details. All order-based rewards and referral rewards are credited to your account automatically after 30 days of successful purchase and delivery. Rewards are not earned on fraudulent, cancelled, or returned orders.
  6. Purchase Requirements: A minimum merchandise purchase of $1.00 (excluding taxes and shipping charges) is required in order to redeem your rewards. There is currently no maximum redemption per purchase, but this may change at any time without notice.
  7. Promotion Stacking: You can use your reward credits as a payment during checkout along with any available promotion.
  8. Redemption and Conditions: Reward coupons may be redeemed for the entire purchase, regardless of number of products. You must identify yourself as a Participant at the time of transaction to redeem the credits by selecting the redemption option at time of checkout.  If you are not logged in, you may enter your "gift card code". You can also opt to login prior to checking out and a rewards prompt will appear if you have available credits. Additional redemption details can be found on the redemption section of the LOZURI Prestige page.
  9. Tiers Specification: Membership tiers are not currently available but may be in the future. All tier changes in the future may not apply retroactively to active LOZURI Prestige members. Inactive LOZURI Prestige members will not qualify for retroactive changes, should any occur.
  10. Fraud Prevention: We reserve the right to cancel or suspend your placed orders and/or participation in the Program or any Rewards earned and not yet used in the event of fraud, abuse of rewards privileges, violation of these Program Terms and Conditions, or at our discretion.
  11. Limited Liability: To the fullest extent permitted by applicable law, no responsibility or liability is assumed by LOZURI for technical problems or technical malfunction arising in connection with any of the following occurrences which may affect the operation of the Program and/or Site.
  12. Personal Data Protection: You consent to the collection, use, and disclosure of your personal data by the Company, the Loyalty Program, Participating Properties and Partner Programs, and their authorized third-party agents and licensees in accordance with the Company’s Privacy Statement.
  13. No Monetary Value, Non-transferrable: Loyalty reward credits have no monetary value nor can they be redeemed for cash, partial refunds, gift cards, etc. Loyalty credits cannot be transferred.
  14. Order Cancellations, Refunds, Exchanges: Loyalty credits may be affected by changes in orders when the order value changes. Order refunds will result in a deduction of credits, and additional order payments will result in an addition of credits.
  15. Missed Applying Rewards at Checkout: If you accidentally forget to apply your rewards at checkout, you may apply the rewards on a subsequent order. All cancellations requested are subject to our cancellation policy, along with any cancellation fees, including the intention of ordering again but applying the rewards prior. No refunds are given as a replacement of missed loyalty rewards.

Please note that this policy is subject to change at any time. If you have any questions or concerns about this policy, please contact our client services team.

This policy is designed to provide a clear understanding of the rules and regulations of our loyalty program. We encourage all members to read and understand this policy before participating in the program.

If at any time you notice a discrepancy in your loyalty points, please contact client services and we'll do our best to investigate and resolve the issue in your favor.

Thank you for your continued support and loyalty.

INTELLECTUAL PROPERTY RIGHTS

Other than content you own, which you may have opted to include on this Website, under these Terms, LOZURI Inc and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.

RESTRICTIONS

You are expressly and emphatically restricted from all of the following:

  1. publishing any Website material in any media;
  2. selling, sublicensing and/or otherwise commercializing any Website material;
  3. publicly performing and/or showing any Website material;
  4. using this Website in any way that is, or maybe, damaging to this Website;
  5. using this Website in any way that impacts user access to this Website;
  6. using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;
  7. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;
  8. using this Website to engage in any advertising or marketing;

Certain areas of this Website are restricted from access by you and LOZURI Inc may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.

YOUR CONTENT

In these Website Standard Terms And Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant LOZURI Inc a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be infringing on any third party’s rights. LOZURI Inc reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.

Mobile Terms of Service

The LOZURI Inc mobile message service (the "Service") is operated by LOZURI Inc (“LOZURI Inc”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to LOZURI Inc’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of LOZURI Inc through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with LOZURI Inc. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18336933801 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other LOZURI Inc mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18336933801 or email clientservices@lozuri.com.

NO WARRANTIES

This Website is provided “as is,” with all faults, and LOZURI Inc makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.

LIMITATION OF LIABILITY

In no event shall LOZURI Inc nor any of its officers, directors, and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and LOZURI Inc including its officers, directors, and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

INDEMNIFICATION

You hereby indemnify to the fullest extent LOZURI, Inc from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

VARIATION OF TERMS

LOZURI Inc is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.

ASSIGNMENT

LOZURI Inc shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

ENTIRE AGREEMENT

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between LOZURI Inc and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

GOVERNING LAW & JURISDICTION

These Terms will be governed by and construed in accordance with the laws of the State of New Hampshire, and you submit to the non-exclusive jurisdiction of the state and federal courts located in New Hampshire for the resolution of any disputes.

Last updated on 6/7/2024